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Zip code 43215

Your Local Dealer is

Mid-State Basement Systems

Job review from in Los Gatos, CA 95032 on 08/05/18

Overall Rating:

5  out of 5
Our Overall Service

The first visit was Mr. Phelps in December, 2017 who assured me of the work and I was glad to know that the owner himself had come to do the elevation recordings, which indicates his passion and the progress of his company.

Call Representative

Johnny the foreman had come in March 2018 upon my request, since I felt that there was a movement and he came in to inspect and suggest the sales person "Lisa Lewis"

Sales Process

Lisa Lewis came in do the inspection and outlined the work of replacing the rusted pencil jacks with smart jacks and her demeanor was indicative that money and commission was not her incentive, but the necessary work for customer is important. I think she believes in maintaining a long relationship, so that in future in case of additional work customers think of her and will recommend her to others.

Our Installation Crew

Juan and his crew highly professional in handling the work they completed all the work in time, arrived on time. One thing in future if you let other crew borrow your van then please check and verify when you get your van back and head out to work. Don't trust people to return and place your tools in place as you want them.

The Cleanup Process

In a way it was all under the house work in crawl space, it didn't matter, but even thought they were covered in dirt and sludge they did not leave any prints on the floors in the space post work was finished and dusted themselves off out side.

What made you choose our company:

Mr. Phelps, Johnny, Lisa and Juan & crew. Even though I heard rumors by your competition about the quality of your work I decided to go with your company due to past history of work and your commitment to ensure that proper work gets done, I would be interested in knowing whether your company does inside work of repairing cracks and breaks?

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