Lost 1 point due to your office dropping the ball with keeping me informed of what was going on.
Laird Ueberroth made the decision to use your company very easy.
Kris Smith and Josh Brandon did an amazing job. Can't say enough about this crew. Kris definitely smoothed over the bad experience I had with your office staff. As a business owner myself, he is someone whom I would want on my team.
When you are not going to keep an appointment, CALL the customer. Then when the customer calls to find out what is going on and leaves 2 messages and an email.... Call them back.