However, I am still waiting to hear if anything can be done by the wall where water came in this time. I expected a follow-up call DAYS AGO. I called yesterday and talked to someone and still have not heard back from the technician who promised to call me back. Please do very soon or I will change my mind about your service.
Mr. Woods came to the house we owned in 1986 to check a crack in our basement floor. We had not had any water; I was just worried about the crack. He could have sold me thousands of dollars worth of stuff because I knew NOTHING about this. But, he checked it out and told me he didn't think I had anything to worry about. It was a hairline crack in the floor, but to me it was worrisome! I appreciated his honesty and when we absolutely needed to have our small basement space finished in the home we are now in, we called Woods as a preemptive measure. We spent a boatload of money (over $10,000), but have not had any water issues in the areas they addressed. It was worth the peace of mind.
I'm not sure if I thanked you, Chris, in a note, but I wanted to thank you and Kendall B. for...