Job review from Stacy in Champaign, IL 61821 on 10/09/17
Overall Rating:
4
out of 5
Crew missed an item on the list to be done and didn't not leave an exit from the drainage system into the sump well upon original visit. They left sump lid materials behind on 2nd visit and were only returned because I called and offered.
Calling in to ask questions, set up appts. and speak with billing were not convenient due to having to call main line first and wait for a return call each time. Staff were pleasant and helpful otherwise.
He was very instrumental in Woods getting the bid. Very pleasant and knowledgeable.
All crew were very pleasant and polite. Job was not completed to satisfaction on first visit. Refer to comments under overall satisfaction.
Very good job on this. Very clean.
What type of work did you have done:
Basement Waterproofing
What made you choose our company:
Product and repair recommendations for the basement. Price was 2nd highest of 4 estimates, so not that.
Sales presentation was a major factor in you getting the job.
Champaign, IL 61821
Champaign County
Monday, October 9th
I was very pleased with the whole process and all of the personnel were very polite and...