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Zip code 43215

Your Local Dealer is

Mid-State Basement Systems

Job review from in Decatur, IL 62521 on 02/17/18

Overall Rating:

4.6  out of 5
Our Overall Service
We bought an existing home with a high sloped driveway already showing problems with settling. It got worse when a heavy truck broke concrete over a cavity. Woods had to come out a couple of time to completely deal with it. Their main interest was our satisfaction, which was very nice to hear.
Call Representative
I told them to only schedule me when they had other clients in area as we are a little off the beaten path
Sales Process
Ido think the original person who came to see our problem should have given the work crew better instructions on what had to be done, the situation may not have been theeorst they'd done but it was pretty bad and I felt a bit uncomfortable asking for a little more lift.
Our Installation Crew
We're always polite and thorough.
The Cleanup Process
Crew ran out of 'soap' to use installing the ' caulk' between sections, had to pick some up locally and perhaps it wasn't what they were used to as ite was rather lumpy when they'd finished for the day.

What type of work did you have done:

Concrete Lifting & Leveling

What made you choose our company:

Saw, and was able to talk, to one of your people at a home garden show in Decatur. He seemed sincere, nice when your first impression is true!
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