Job review from Allan in Springfield, IL 62702 on 12/16/24

What type of work did you have done:

Crawl Space Repair

What made you choose our company:

I had Woods to get rid of the musty smell in my house. I paid $12,500 for them to encapsulate the crawl space in my 860 sq ft home. It did not resolve the issue. June 2024 a salesman who no longer works there ensured me that a $2,900 air purifier designed by someone in the family of the business would take care of my musty odor. It does not do anything for the musty odor. I called and asked if it would be possible to sell it back at a loss to me just to help pay down my $2,900 home loan for the unit. I was told they would not do so but I could pay a tech $160 to ensure it was working properly. The salesman assured it was working properly before he left. The workers are great to deal with. The salesmen for the encapsulation and the air purifier were very nice. Neither are still with the company. I have left messages. I am having no luck getting the company to consider buying back the air purifier that does not do the job I was told it would do. My name is Allan Harris, 217-415-1020. I have paid the $12,500 for the crawl space work. All I want is a reasonable partial refund on the air purifier. I hope someone from the company will call me and make this right.