Job review from Christine in Indianapolis, IN 46220 on 10/30/20
Overall Rating:
4.6
out of 5
1. I saw my neighbor had hired your company 2. Your company presented a professional and knowledgeable image online and in the printed marketing materials, so I felt confident that you would do a quality job 3. Almost didn't hire your company because the quote came in almost 40% higher than competition, but after negotiating with salesperson we reached a compromise 4. I have used the competition a couple of times in the past for other properties and they were a little loose with the details, used corrugated pipe, and didn't clean up properly after the job.
Professional, friendly, helpful
The salesperson was professional and courteous but he missed a detail -- the proposed discharge / exit point for the sump pump was not feasible and would have resulted in an expensive concrete repair job. Thankfully the install crew and the sales manager came up with an alternate solution that worked well.
What type of work did you have done:
Basement Wateproofing
What made you choose our company:
1. I saw my neighbor had hired your company 2. Your company presented a professional and knowledgeable image online and in the printed marketing materials, so I felt confident that you would do a quality job 3. Almost didn't hire your company because the quote came in almost 40% higher than competition, but after negotiating with salesperson we reached a compromise 4. I have used the competition a couple of times in the past for other properties and they were a little loose with the details, used corrugated pipe, and didn't clean up properly after the job.
Company's Response:
Hello Christine,
Basement Systems of Indiana sincerely appreciates your kind review and are pleased that we were able to resolve your crawl space concerns. As a way of saying thank you, we will reward you with $75 for every referral you provide that chooses Basement Systems of Indiana as their basement waterproofing, foundation repair, or crawl space encapsulation contractor. If someone you know could use our services, simply fill out your information at the link below with your friend's information and we will get in touch with them. Find out more about our referral program:
https://www.basementsystemsofindiana.com/about-us/refer.html
You can trust us to provide your referral with the same level of outstanding service that gave you the confidence to choose us as your contractor of choice. Again, we thank you for remaining patient with us throughout this process.
https://www.facebook.com/basementsystemsofindiana/
Thank you,
Indianapolis, IN 46220
Marion County
Friday, October 30th
Jon and his crew were awesome!! Jon constantly took the time to walk us through each process of...