Job review from Steven And Anna in Huntington, IN 46750 on 09/06/23
Overall Rating:
5
out of 5
Isaac was very professional and caring, no pressure tactics. He walked us through every step of the repairs needed and each item that needed to be installed for the total encapsulation. He also explained why each item was necessary. He asked multiple times if we had any questions or concerns. He stayed in touch with us before, during and after the project completion. And he was kind enough to send us a copy of the manuals for the dehumidifier and sump pump. The only other thing that I would like is to get a catalog of before and after pictures for our file. Sai, from the installation team, did send me some after install pictures, but I am not very tech savvy with printing pictures from my phone. So, Thank You Isaac for your caring professionalism. Thank You: Steve and Ann!
Sai and his crew were very professional. Sai also explained every step of the install process. Sai and his crew, sorry that I do not remember their names, showed up on time every day and worked diligently throughout the days, only stopping once a day for a short lunch break. Every morning and at the end of each day Sai would ask us if we had any questions or concerns, for he was not happy if we were not happy. They even went above and beyond by helping me resolve my patio door not closing after they lifted the floor to level it and replace the seal plate, Sai seemed very family oriented and likes working for Basement Systems of Indiana. Sai even called us after the install process to make sure everything was okay and to see if we were satisfied with the project. So, Thank You Sai and your team for working so diligently and professionally. Thank You: Steve and Ann!
Clean-up went very well considering that it rained most of the day on the last day of the project.
What made you choose our company:
The main reason started with all the literature that was sent to us prior to Isaac's arrival. The literature was very impressive, and Isaac's presentation pretty much sealed the deal.
Company's Response:
Hello Steven and Anna,
Basement Systems of Indiana sincerely appreciates your kind review and are pleased that we were able to resolve your crawl space concerns. As a way of saying thank you, we will reward you with a $100 Visa gift card for every referral you provide that chooses Basement Systems of Indiana as their basement waterproofing, foundation repair, or crawl space encapsulation contractor. If someone you know could use our services, simply fill out your information at the link below with your friend's information and we will get in touch with them. Find out more about our referral program:
https://www.basementsystemsofindiana.com/about-us/refer.html
You can trust us to provide your referral with the same level of outstanding service that gave you the confidence to choose us as your contractor of choice. Again, we thank you for remaining patient with us throughout this process.
Thank you,
Basement Systems of Indiana
317-643-5965
Huntington, IN 46750
Huntington County
Wednesday, September 6th
