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Zip code 43215

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Mid-State Basement Systems

Job review from in Tolland, CT 06084 on 07/10/24

Overall Rating:

5  out of 5
Our Overall Service
I was extremely satisfied with the service call. Scheduling the appointment was incredibly easy, and the woman I spoke to on the phone was very responsive and helpful throughout the entire process. As a new homeowner unfamiliar with sump pump systems, I felt very confident in the service I received. The technician, John Landry, was punctual, pleasant, and knowledgeable. He took the time to educate me about the system, explain what needed replacement, and ensure everything was working perfectly. This experience left me feeling assured that my basement will stay dry and well-protected.
Call Representative
I was extremely satisfied with the service call representative. Scheduling the appointment was incredibly easy, and the woman I spoke to on the phone was very responsive and helpful throughout the entire process.
Our Service Person
I had the pleasure of having John Landry as my service technician, and I couldn't be more impressed. First and foremost, he was very punctual, which I greatly appreciated. John was extremely pleasant and knowledgeable, taking the time to educate me on the sump pump system and how it works. As a new homeowner, I am particularly concerned about the wellbeing of my basement and preventing flooding. John explained the system in detail, showed me what needed to be replaced, and took the time to tell me why he recommended the new replacement pumps. He even performed tests with me to ensure everything was working perfectly. His thoroughness and professionalism were truly commendable.
Our Service Person's Diagnosis
I was very satisfied with the service diagnosis. John Landry was honest and fair with his assessment, and I felt confident that he had my best interests in mind. He clearly explained the condition of my sump pump system and why certain replacements were necessary. Additionally, he took the time to walk outside and observe the discharge area, ensuring that it was up to standard. His transparency, integrity, and thoroughness assured me that I was receiving a trustworthy evaluation.
Our Service Work
I was extremely satisfied with the service work performed. John Landry did an excellent job installing the replacement pumps and ensuring the entire system was functioning properly. He took the time to perform thorough tests with me and made sure I understood how everything worked. His meticulous attention to detail and commitment to quality left me feeling confident in the reliability of my sump pump system.
The Cleanup Process
I was very pleased with the cleanup process. John Landry left the area just as he found it, ensuring there was no mess left behind. His attention to maintaining a clean and tidy workspace was much appreciated.

What type of work did you have done:

Annual Maintenance - Sump Pump

Names of any products installed:

new replacement pumps
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