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Zip code 43215

Your Local Dealer is

Mid-State Basement Systems

Job review from in East Hampton, NY 11937 on 12/30/19

Overall Rating:

5  out of 5
Our Overall Service
Every contact I had with the company was positive and complete. Presentation materials and employee professionalism matched the level of importance the project called for.
Call Representative
Maria, Linda and Cathy were competent and dedicated to making the project needs run smoothly for my 92 year old mother. They made us feel like our business mattered and that our questions were important to them.
Sales Process
Frank Filice is an expert who clearly loves his work and delivering on the company's objectives. I was confident that his skill would produce the outcome my mother needed to address a serious cellar water issue and the resulting mildew problem was cleared as intended. Frank's follow-up and attention to detail are remarkable. His credibility closed the contract. His system design worked exactly as planned. This property was in serious condition. Frank was able to design a solution that works great. Months later, it still blows me away to go into the clean and dry cellar which was such a mess for many years. The entire house is so much nicer to be in since the work was completed.
Our Installation Crew
David, Justin, Marcus and Alex treated my mother's property with care and respect. They communicated the actions and steps, and checked in throughout the day to let us know how things were progressing. They handled the cellar with care and left the property in immaculate condition at the end of the work periods, as well as at the conclusion of the project. They were courteous, and took a moment to introduce themselves to my mother which was reassuring. When they wrapped up, they each thanked her for her business. It meant a lot.
The Cleanup Process
Nothing was missed and the cellar looked almost the same as when the house was brand new back in 1974.

What type of work did you have done:

Basement Waterproofing

What made you choose our company:

The handling of my first phone call and the stellar presentation by Frank Filice. His credibility and knowledge closed the deal. He is an authentic and sincere representative of the company. It was very easy to make the financial decision after meeting with him. He was able to answer all questions and provided recommendations with the same care he would have given his own family. Thank you.
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