Job review from Katherine in Kenmore, NY 14217 on 10/03/22
Overall Rating:
4.6
out of 5
Some scheduling issues and revisit problems. Work done was excellent, but issues that arose subsequent to work were difficult to deal with in getting everything resolved.
Dealt with multiple representatives for the initial scheduling and follow up issues that I had to deal with. Everyone was respectful, but promised call backs did not always occur. I had to reach out and contact the company repeatedly to get my issues resolved when return calls were not made.
Christian Nati was simply excellent. Answered all of my questions and concerns. Thoroughly explained work to be done, what to expect, cost, and financing options.
Did a completely professional job. Answered all my questions throughout the repair process. Efficient and skilled at the work they were doing. Duane and Javi were the "return" crew to rectify the issues that occurred subsequent to completion of the foundation stabilization. Both employees did an outstanding job to resolve and remediate the issues that arose afterwards.
Left the work area in clean and respectable condition upon completion of work.
What made you choose our company:
While not necessarily the least expensive option available for the work I needed done, I selected Frank's for a number of reasons. First and foremost, the professionalism of my initial contact with Christian Nati was beyond exceptional. Secondly, Frank's is a well known, reputable contractor with years of experience in the WNY area doing the work I required to stabilize the foundation of my home. Lastly, I was in the process of selling my home and needed a product that was guaranteed to satisfy the concerns of any potential buyer in workmanship, reputation, and warranty transfer. Frank's was able to satisfy all of those prerequisites enabling me to sell my home aleviating any concerns of the buyers related to stability of the property foundation.
Kenmore, NY 14217
Erie County
Monday, October 3rd
everything explained in detail and all questions answered