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Nova Basement Systems

Job review from in Lewiston NY, NY 14092 on 09/03/14

Overall Rating:

4.5  out of 5

Hats off to the crew who really deserve the credit for our satisfaction on this job. They are your best salespeople, because it's them who will prompt us to continue to recommend you to others! They deserve a very large pat on the back. Their hard work and amazing attitudes made up for mistakes made at the corporate level. Salesman oversights, and scheduling snafus were a thing of the past when these guys showed up smiling and delivering work that is unbelievable. They worked like their lives depended on it and took care and concern they would have in repairing their own homes. Well done crew! Frank's- you are lucky to have these guys!

Our Overall Service
Call Representative
Our Office Staff
Polite, but could use some training. Calls disconnected, transferred to wrong voicemail etc.
Sales Process
Very polite, knowledgeable and personable, but Failed to note parts of job causing delay and confusion. I suggest having 2 Franks staff present for consultation for checks and balances to be sure nothing gets missed or misinterpreted. Even though they honored my interpretation of the job which is very commendable, a customer never likes to deal with confusion, re-explaining, and having additional consultations.
Our Installation Crew
These guys are the backbone of this business. Professional, skilled, personable, hard working, courteous, friendly, polite, clean, thorough, and 100% better than ANY contractor I have encountered to date! I'd have them back in a heartbeat!
The Cleanup Process
It was like CSI Processed my basement. I am a self confessed clean freak, and this passed my test! These guys cleaned like it was their own house. Truly outstanding.

What made you choose our company:

Previous experience through a career at MJ Peterson and Tucker Homes.

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    Frank Nati was extremely knowledgeable and developed a solution for us and Leo deserves a...

  • Review from Leandra in Lewiston, NY

    The team was very professional, pleasant and polite. I was notified along the way of any updates...

  • Review from Jeannine in Lewiston, NY

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