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Home»Basement Waterproofing»New York»Woodford Bros., Inc.

Job review from Joseph in Canandaigua, NY 14424 on 08/05/20

Overall Rating:

4.2 out of 5

Our Overall Service

Good installation and products

Call Representative

Very communicative until morning of install when I waiting for 2 hours before calling and learning crew would not be out until the afternoon.

Sales Process

Chris Rhea sold this job. He is an outstanding salesman who was very knowledgeable, professional and relatable. If possible, would like 30 minute follow visit to review operation of the jacks and dehumidifier.

Our Installation Crew

Kevin and Ryan were great. They started job on Friday afternoon and came back to finish Sat morning. They were easy to work with and demonstrated commitment to getting the job complete.

The Cleanup Process

Good. No issues. One of crew left glove in basement if they want to pick it up, they can. It is by circuit panel box and they know how to get in.

What made you choose our company:

Engineering associated with the work and information packet got me interested. Chris Rhea gave me confidence to write check for down payment on the spot. May want to get him electronic contracts system so he doesn't have to lug around a printer...most service industries are converting to all electronic.

Company's Response:

Hi Joseph,

We received your installation survey results and we would like to thank you for choosing to work with Woodford Bros, Inc.! We really appreciate your business and truly value you as a customer. Customer satisfaction is extremely important to us, and we'd love to hear your feedback on how you feel about your product once you get to use it for yourself! If you could take a few minutes to leave us a review on Google https://g.page/WoodfordBros/review , we'd be so happy.

To submit your review, simply click the link above and let us know what you think!

Thanks in advance for taking the time to leave a review! If you have any questions or would like to speak directly to someone please feel free to contact us 315-696-8971 at any time.

Sincerely,

Woodford Brothers