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Basement Systems of New York

Job review from in Newport News, VA 23601 on 10/08/24

Overall Rating:

5  out of 5
Our Overall Service
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Jeri and Stepanie and the entire staff were a true pleasure to work with from start to finish. The behind the scenes logistical stuff doesn't always get acknowledged but it was so evident how well orchestrated their coordination and communication flowed. Thanks to you all! A superb job!

Sales Process

Cameron Rabenau, As I have said, I wouldn't have wanted to do this without you. Thank you for always treating me as if I was the only customer you had. You are the man! You were with me from day one to the final day. Well done Sir! HOOAH

Our Installation Crew

I had a multitude of installations/repairs done from April thru October of 2024, I had new gutters installed on my home and shed. Anthony and Mike from The Gutter Co. were true craftsmen, and it looks terrific. I then had the drainage downspouts connected to custom dug French drains. Andrew, Carlos and Luis worked tirelessly thru days of rain, mud and summer heat to ensure all that water now runs well away from my foundation. They also installed the push piers that anchor to the bedrock and leveled out my foundation and floors. Next, we needed to address the crawl space that required dehumidification, insulation, spray foam, lining, a sump pump, I-beams and joists repaired/replaced, and the entire floor leveled to zero bubble. For this endeavor Hassan, Mo, Omar, Jamie, Jon, David and Chris spent long days bringing my home up to spec. I am humbled by this group. Bravo guys! All of this did not happen without the logistical subject matter experts in the office. Jeri and Stephanie were the essence of professional. Cheerful, polite and always ensuring I was kept abreast of schedules and progress. There was no room for improvement. This was true customer service at its best. Finally, my hats off to my project manager Cameron. His expertise and product/project management were stellar. If needed a master brick mason or an electrician, he had a solution. I thank you Cameron, I couldn’t imagine doing this scope of work without your guidance and friendship. These folks spent months in my home and on my property. I have nothing but admiration and praise for their professionalism, politeness and artistry they each demonstrated. I have no negative things to say about the entire experience. I would recommend, without reservation, hiring The Gutter Co and The Drying Co. They all exceeded my expectations and are true masters of their craft. They are industry’s subject matter experts. This group and company set the bar and is a true BEST VALUE! Thanks, Team, for a job well done. I applaud you all.

The Cleanup Process

On the final I could barely tell 4 months of work had happened. The respect and daily cleanup was truly appreciated.

What made you choose our company:

There is no competition! This group is the best value in their field.

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