Job review from Felix in Madison, WI 53714 on 05/30/17
Work that was performed and the follow up service have been top notch.
Excellent customer service. Really appreciate the technician calling us on the day of service to see if it would be ok if they came earlier than our scheduled appointment. Really appreciate the tech's regard for our time.
When the tech came out to our home originally, he was very thorough and explained things very well.
Bill Hammer was the BEST. He introduced himself upon entering our home and then proceeded to put coverings on his shoes so as not to track anything into our home. Very respectful and professional. We went downstairs to the unit and he explained what he was doing and what we might experience and what to do if the water level got too high. He showed us the inside of the unit and again explained some things. Very informative. He explained our payment options and the reductions we could get by signing up for your service plans. We had a question about an issue in our basement which he explained very well and very detailed. Our visit was a very positive one. He did not seemed rushed or in a hurry to get to his next appointment, but rather that we were his main concern. He accepted all our questions with interest. Thank you.
Tech was very respectful of our home.
Other Comments:
You're GREATBasement Systems Inc., based in Seymour, Connecticut, is a network of basement waterproofing and crawl space repair contractors spanning across the United States and Canada. Since 1987, their innovative products and systems have helped homeowners transform their wet, leaky basements and nasty crawl spaces into dry, healthy living spaces.
Connect with us
Great job. Very professional and friendly team. Would like to suggest using plastic barrier...