I was impressed with quality of product - you use THE BEST sump pumps on the market and back up everything with warranty.
The crew was very smart and took the time to show me how the drainage looked when they dug it up and explained what they were installing as they did it... added to my confidence that my problems will be GONE!!
The brochure given to me by sales rep - Joel Kellerman - was very informative and professional. Follow-up questions were answered quickly.
Sending a profile of the foreman/crew was a VERY nice touch.. left me knowing what to expect.