I was allowed to work with the crew to decide on how to best accommodate new problems with the original plan as they arose. Their main interest was in having our problem fixed and in making us happy in the long run.
A needed follow-up was arranged within a very short time.
Thorough and detailed explanation of possible solutions to our problem and courteous discussions on the best course of action to take.
Crew was friendly and hard-working; they behaved like professionals.
There was nothing for me to do once the project was over.
Word of mouth, internet reviews, at-home walk-throughs with other competitors.