Testimonials for Badger Basement Systems

Joel came to my home, he was very polite and knowledgeable - I felt I could trust him. I decided to have Badger Basement Systems complete the work because they are very professional and offered fair pricing. The crew, Aaron and Paul, were very nice and explained what they were doing. I appreciated the explanation after the job was completed and instructions on what I should do for a follow up.

The service techs are phenomenal and so friendly.  They and your company give me the confindence that I will never have to worry about a wet basement again!

The office was friendly and helpful, and the tech was knowledgeable and understood my concerns.    

The office staff is very professional, and Bill was friendly and thorough.  I would definitely recommend your services.                           

This afternoon my wife and I met with Joel K and Jim. We asked your company to look at a water problem we have been having. When they arrived (10 minutes before the appointment time) they were very cordial and professional during the time they gathered some background information. They went around the basement looking at the problem areas, moving around several items (stored patio furniture) to get a better view. They measured the basement looking for out of level conditions and overall, looked very closely for the cause of our problem. But they didn't stop there. We then went outside and they surveyed the grade, the fill around the building, the condition of the windows, the brick half wall, the siding, everything. Then they asked for a shovel and dug down next to the outside wall to see what the junction of the foundation and the brick looked like. There's more. Jim then drew several pictures depicting what the construction looked like so that he could explain what the problem might be. In the end, we all agreed that the problem is probably above the foundation. Possibly water leaking in around openings in the siding combined with the lack of weep holes in the brick and the grade being above the foundation/brick junction. You would think they had done enough to at that point, but again, there's more. They went on to recommend other individuals that we could call to check out the problem AND they said that they would do some research and give us a call. After about 30 minutes they called back and gave us more information that they got after calling back to your office. In all they spent over 1.5 hours with us. Unfortunately, we will not be able to do business since our problem is not related to the work that you do. But, be assured that I will be relating this story to anyone who is willing to listen. These two men were the ultimate professionals. They were genuinely concerned about our problem, their customer service skills are superior and tried their best to find a solution for us. You should be proud of the way they represented your company. If they are indicative of the rest of your employees, then you have built an excellent company. Thank you for your company's concern.

Jim was responsive, helpful, courteous and quick.  He and his partner were excellent!

The office staff was very helpful and professional over the phone.  Eric was knowledgeable and answered all questions and concerns that I had.  I am extremely happy with the service company provided.  

I chose Badger Basement for several reasons 1. The amount/quality of work required seemed reasonable for the cost when compared to two other basement vendors. 2. The explanation of the work required was very complete. 3. Badger Basement was referred to me by a friend who needed extensive basement work, and was very satisfied with the outcome of the work. OMG, the crew showed up on time even though it was a snow emergency; simply amazing! Alan Kreger, & Dave Redenius were fabulous Joel Kellerman, great explanation. Great follow-up on any questions I had

I want to make sure that Dale gets the credit due; he is extremely knowledgeable, professional and thorough; plus he is an all around nice person.

Excellent all the way around!! They even postponed a deer hunting trip to make a sales call!

The salesman was great.  He took his time doing all the measurements on our patio for the estimate.

Our representative, Aaron, was very professional. The crew was on time, courteous and clean up satisfactory. Badger Basement Systems provided professional, precise work. No surprises.

Jesse did great job. Flexible, willing to work with us. Great crew. Went over and above expectations.

  Todd did a good job explaining the work that needed to be done. Crew were very nice young men. Did a good job of cleanup. Adjusted the schedule to fit my travel plans, thank you Badger!

The office staff is always very customer friendly.  The service tech, Bill, was very polite, answered questions I had and marked pipes for me that are connected to the system.