Job review from Matthew in AZ on 03/31/21

We've waited a while to review because we wanted to see how things held up. We got part of our foundation repaired and gutters installed. Ryan initially came out to see the condition of our house. He was our point of contact through it all. He was very informative about what he thought needed to be done. He explained things to us in very simple terms. He was easy to talk to and we felt comfortable with him. I am glad we got to work with someone like him. Everything went smoothly with our foundation repair and we didn't have any concerns with the crew or the job they did. We were just mad we had to fix it, but that isn't their fault. The gutters were installed quickly, only in a day's time. When they finished, we were a little concerned because they did not match our understanding of what seamless gutters were. They had split the straightaway sections of the gutters into multiple parts, giving us overlapped seams. This may have been a miscommunication, but we talked to them about it and they explained it needed to be that way so the water would be directed to the downspouts. One of the seams they created was above our walk-way to the front door and it was leaking heavily on us when we tried to get inside. We let Ryan know, and he sent someone over to move the seam to a different location on the front of the house. However, when it rained later that month, we found there were several other leaks. We took pictures and videos and sent them to Ryan. He was quick to help us out, but the team that was supposed to come out on a Saturday didn't show up at all. Ryan apologized and got things straightened out. We also noticed that the PVC piping, for the underground water diversion system attached to the downspouts, wasn't buried very deep and was showing partly above ground. It is a high-traffic area near our driveway, so it concerned us that it would not hold up over time and that the instillation was not done thoroughly or thoughtfully. My wife was not happy about the job the installers did on this portion. Thankfully, when we talked to Ryan about it, he sent a couple different guys over to take a look and fix them as well. They buried the pipes deeper in the ground and finished in an hour. They told us that the guy in charge of the initial instillation of the gutters and diversion system had been fired for shotty work. All the crews that worked on our house were very kind people. We are very grateful that AZFS was responsive to our concerns and fixed the mistakes that were made. We appreciated the payment options they offered too. We would recommend them.