Testimonials for Island Basement Systems

Installer and production was excellent!

To: Chris Schmidt, ISLAND BASEMENT SYSTEMS. After nearly a year of useless frustration, it seemed we were going to be vulnerable--like last January--to flooding in our utility room and crawl space. Broken promises by three different drain specialists had not helped our peace of mind!  Our first glimmer of hope came with the Shell Busey radio show--where Lois heard of Island Basement Systems. With doubts, we contacted their local sales representative, and in one long visit--contracted with them to solve our problems. From December 3--6, 2007; we shared our home with  two of their employees: Jesse Dares, and Joshua Hardy. This letter is for them, and about them. From the first moment of meeting Jesse Dares, Lois and I were impressed by his punctuality, candor,  and knowledge of water drainage issues. By the end of that day, we reached the conclusion--independently--that Jesse was a diligent and thorough worker. The second day, Jesse was joined by Joshua Hardy; and the two of them continued to display these fine qualities. We were to learn that both gentlemen had superb communication skills, patience, and educative talents. What they were doing was NEVER a mystery to us; reassurance was built into their display of hard work, answering our many questions, and good humor even through days lasting up to 12 hours. Lois and I are senior citizens-- with the same fears, misgivings, doubts, and--in our case--a year of dismal nonperformance from the local tradesmen who dealt with Flooded basements. Our doubts gradually vanished, our misgivings were removed; and we came to be vastly impressed with the work ethic, the knowledge, the communication skills, and--most of all--the scientific work behind what they were doing. Bear in mind that their work involved jack-hammering through the cement in our utility room, creating chaos in this area, crowding the rest of our home with  the contents of that room, and making inevitable dust. Our gratitude is hard to put into words: perhaps the most eloquent way we may say this is that both of us came to feel that Jesse and Joshua were totally welcome in our home; used our bathrooms, and were trusted as they invaded our dwelling. Both of us would, without reservation, recommend these two gentlemen for whatever task may be assigned to them; and after two twelve hour days, believe that they are unique in their commitment to serve their clientele well and graciously. It is obvious that the final test of their skills will be learning that our house remains dry during the next flooding spell. At this time, we are pleasantly surprised to find that our house stays warmer and the furnace runs much less--due to what they installed.

Installing an underground drainage system and sump pump in our basement was one of the smartest things we ever did to preserve the value of our house and set our minds at rest. Peter Spaans, the Project Manager, did a great job. He was well organized, neat and tidy, and had the job completed in short order. Why did we wait more than 30 years to eliminate problems with a leaky basement, mildew and flooding?

All the work looks great in the basement. The guys who were here were very thorough and professional!

Hi Peter,My wife and I would like to draw to your attention our admiration and respect for one of your employees, Peter Moon, who recently was responsible for installing the moisture membrane in our crawlspace, #14. Peter was professional in doing the installation but in addition, was a delightful person to talk with and to represent your company. He obviously takes pride is his work and was most conscientious about cleaning up and removing all traces of his being there. Please convey our appreciation for his manner and workmanship to both him and the management of Island Basement Systems.As well, we would like to comment that, while it may be early days yet to assess the effectiveness of the moisture barrier qualities, visitors to the house have commented on the elimination of musty, damp odors that they have noticed in the house on other occasions. We notice that the crawlspace is warmer as well. Thank you,Gary and Bev W.

Thank you very much for the service you and Peter Spaans, Operations Manager, provided in water-proofing my basement this spring. Thank you for going out of your way on a Saturday to assess our basement during the height of the rainy season when widespread flooding was occurring all over the City of Victoria and when no other contractors would even return my calls.I appreciated your patience as you and Peter fielded question after question from me about your proposal while I gathered information to assess and confirm for myself about what needed to be done before I invested in the restoration work. I also appreciated your honesty in advising me what work was essential and what work was not. I believe your system was the right solution for my problem. Both you and Peter were also very professional and always kept in communication with me about scheduling of the work; and that was re-assuring to me. The Triple-Safe sump pump system has been working well. Thank you also for returning to re-plumb the sump pump and addressing any minor outstanding issues; it reflects your commitment to stand firmly behind your work and your warranty.Again, my family and I thank you for your work and advice in waterproofing our home basement. I would not hesitate to refer you to my friends and colleagues and in fact have done just that a couple of times already. I now can enjoy the summer and will wait for the heavy rains next winter to more fully test the effectiveness of the WaterGuard System!Sincerely,M WeiVictoria, B.C.

Just a little note to let you know we are very pleased with the work of Island Basement and would like to give an extra special thank you to Jesse. He is very skilled and his workmanship exceptional. He always presented in a very friendly and professional manner and spoke in great respect of your company. Thank you again - all the best.

Dealing with your company was a pleasure. If you need a reference for a doubting client please feel free to use my name.

I am very pleased with the work and the professionalism of the crew. Jon and Peter were always available for any questions and have patiently assured me that I need not worry about flooding in the future. Julie

...It's coming up to 5 years now that I have had the WaterGuard, CleanSpace and TripleSafe pump systems and the system has served us so well!...

I want to say a huge thank-you to your company and more particularly to the three lads who have worked tirelessly on my geriatric home in Victoria. John, Jesse, and Robin seen able to turn their hands to a wide range of difficult and very demanding tasks. They work hard and are always quiet and respectful, going way beyond the job requirements. For example, moving a fridge to re-arrange the furniture in a small, awkward cubby hole and heroically rescuing a baby bird. They have performed numerous kindnesses and I am so grateful. The quality of the workmanship and care is outstanding and I am so grateful. Thank you.

Great Employees.

Well known local company with good staff who in conversation related details which my prior research supported.  Excellent job.  Stopped the leak and saved me a whole lot of work to access exterior side and repair. 

Thank you so much for all the hard work.  Finishing early was great.  Looking forward to developing all basement without any more water leakage seepage problems.  

Outstanding!  Referral from a previous customer who's judgement and knowledge I trust.  I was most impressed and wrote a letter complimenting the workers and the process.