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Job review from David in Placentia, CA 92870 on 03/18/16
Our Overall Service
Lost 1 point due to your office dropping the ball with keeping me informed of what was going on.
Our Office Staff
Sales Process
Laird Ueberroth made the decision to use your company very easy.
Our Installation Crew
Kris Smith and Josh Brandon did an amazing job. Can't say enough about this crew. Kris definitely smoothed over the bad experience I had with your office staff. As a business owner myself, he is someone whom I would want on my team.
The Cleanup Process
Suggestions for Improvement:
When you are not going to keep an appointment, CALL the customer. Then when the customer calls to find out what is going on and leaves 2 messages and an email.... Call them back.
