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Job review from Donald in Branford, CT 06405 on 11/14/24
Our Overall Service
Quality of work was excellent.
The processes around the work was not great.
1) After the work was done, the bill included extra charges for permits that the sales rep didn't put in the quote. I short paid the bill and didn't hear back.
2) You FAILED to close the permit required for the work. I didn't learn about this until the day before we were supposed to close on the sale of the house.
This delayed the closing and cost me $600 because the buyer lost his rate lock.
Workmanship was excellent. Everything else was not.
When I called and asked to speak with a manager, I got voicemail. So I called back and asked to speak to someone else, and got their voicemail also.
Call Representative
Call reps are always helpful and professional
Sales Process
Sales rep was professional and responsive. But he missed that the town we were in required a permit to be pulled before work could begin.
Our Installation Crew
Top notch. Work was impeccable. Work space was left cleaner than they found it.
The Cleanup Process
Spotless.
What type of work did you have done:
Basement Waterproofing
Very satisfied