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Job review from in Hilton Head Island, SC 29926 on 09/30/22

Overall Rating:

5  out of 5
Our Overall Service

Everything was performed and delivered as promised. The strong communication each day was a welcome bonus compared to many contractors I have dealt with.

Call Representative

Follow-up in advance from the office team and then follow-up after the work was done was very good. Very cordial, warm and cheerful folks.

Sales Process

Charlie spent a lot of time looking at my crawlspace and came back for a follow-up to help make me comfortable with such a big investment. If I called Charlie with a question his follow-up was almost immediate.

Our Installation Crew

Both of the crews were outstanding. Gaije's woodworking team included Tony and Austin -and Kizi's cleanspace installation team included Francis as well as Tony and Austin. I was so impressed with these two teams. Great leadership from Gaije and Kizi. The communication, teamwork, work ethic, care and follow through was truly outstanding. I really enjoyed their teamwork - both teams - they each knew their jobs as knowledgeable experts and they worked in great coordination with one another. Also all genuinely nice, polite and personable young men with a great sense of pride in the company they worked for and the products and systems that they believed in. You can be proud of these crews and the work that they preform.

The Cleanup Process

Flawless, each day. I also liked that they checked in with me on departure. I had complete trust in their work ethic but it was nice to have some transparency.

What made you choose our company:

Lowcountry Foundation Repair had previously done work on our home for the prior owner. The information on the prior repair work that I had requested was helpful. If I could make one recommendation to add value to your services would be to forward on a comprehensive 'wrap up' of the work done including diagrams and before and after pictures.

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