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Job review from Amanda in Fairbank, IA 50629 on 03/16/19
Our Overall Service
Call Representative
They were amazing at keeping us in contact with foreman to get our job started.
Sales Process
Great at sales. Mapped our sump out and inappropriate spot, and had to be rerouted. Now we are looking at a second pump due to recommendations. I would have rather had it done in one shot. We were also told that our water heater would have to be moved 5ft away from the wall for installation, and moved back once done. Would've been nice to know before the job started that we should've just moved the water heater permanently because it couldn't go back on the concrete for 10 days. His knowledge of products is great, and he was right, we did really NEED this done. We don't regret it. We just could've save a few hundred dollars and an extra trip out here for you guys if these few headaches were avoided.
Our Installation Crew
They went above and beyond. Smiled and we're professional through every stinky frustrating mess of this job. I want Dillon and his crew next time. No one else. They were the best team.
The Cleanup Process
They did the best that they could. We will have very little clean up to do once the concrete is set.
What type of work did you have done:
Basement Waterproofing
The crew was great to work with! Very professional and personable.