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Job review from Chris in Pittston, ME 04345 on 01/16/23
Shu was incredibly responsive to our initial outreach. Professional in his visit and assess,ent; I especially appreciate how he helped me think through the problem, rather than forcing a specific solution.
What made you choose our company:
I pointed my mother (Carolann Ireland, Wayne ME) towards TC Hafford to work a basement moisture issue at her home. We were very impressed with the work, that when I saw your TV add for gutters, I decided to reach out to start a discussion for our home in Pittston. In the spirit of constructive feedback, I felt like I was having to pull updates on scheduling the work. We understood and accepted your supply chain dynamics, but considering you had over $2500 of our money for over 3 months, we were disappointed that we had to initiate communication every month to understand your plan. The quality of your work is excellent; perhaps a re-look at your customer outreach function might be in order? (There is similar feedback from others on line)
We are relieved to see that the leakage around our water pipe has been remedied. We no longer...