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Job review from Kristin in Cumberland, ME 04021 on 12/21/23
Our Overall Service
We signed in August, first available installation was in December. Wish the installation could have been sooner, as the ground is now hard enough that the drainage from the sump pump has to remain above ground until spring thaw (ground is frozen now). Installation went well, but we have water running down from a window (leak around the bottom edge of the window) to the floor.
Call Representative
Very pleasant. However, the call representative was not aware that there was a day delay in installation. I was home waiting for the installers (installation window 8:30 til 10:30) and received a call near 9 a.m. saying they would not be able to come til the next day. A call the day before (when they knew that no one would be at the house on the scheduled date) would have been appreciated.
Sales Process
Our Installation Crew
The Cleanup Process
Fairly clean. Still quite a bit of dust.
What type of work did you have done:
Basement Waterproofing
We are relieved to see that the leakage around our water pipe has been remedied. We no longer...