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Job review from in Duluth, MN 55807 on 01/14/22

Overall Rating:

5  out of 5
Our Overall Service

I am so impressed with this company that I tell everyone I know to use this company for basement issues.

Sales Process

I did not feel like I was being "sold" on anything. I was given good explanations and choices of what to do. The salesman was not a really a salesman. He was someone who really understood the work involved.

Our Installation Crew

The crew that did the work, and it was both basement foundation repair and water proofing, were wonderful. They explained what they were doing, worked hours that fit my schedule perfectly, and were very courteous. I enjoyed watching them trench the wall and dig a big hole in my yard. I even took pictures to send to friends to show them how much work had to be done to save my wall.

The Cleanup Process

I have joked with my friends that they cleaned up my basement better then I do! I was also quite impressed with how they put down grass seed, some sort of mesh, and then straw on top the areas that they had to dig up. And they even tried to clean dirt off my driveway.

What made you choose our company:

I chose this company because I felt like I was getting a company that really cared about doing good work. The salesman didn't try to sell me. I didn't even think of him as a salesman because he was a workman who knew the work and that is what he explained to me. A competitor sent out a salesman with a slick video presentation and of course their bid was over twice the bid of your company. And when my indoor water proofing job turned into a major basement wall repair, I was so impressed with how I was treated and how I was worked into the schedule in order to get the work done before winter hit. We have had rain since the outdoor water proofing was done and not a drop of water seeped into my basement. I truly sleep better at night knowing my badly compromised wall is no longer compromised (those I beams are impressive!) and that my basement is dry. I cannot say enough good things about this company and the work they did. Even though my little job unexpectedly turned into a huge job I feel I more than got my money's worth for something that had to be done. I am so thankful that I found a trustworthy company to help me with my home. Keep up the good work!!

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