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Job review from Alex in Troy, NY 12180 on 04/16/12
My one and only frustration was scheduling the job. The problem with scheduling was that it took over three months for the crack to dry which of course isn't ABS fault but once it was dry I had to wait two weeks to get the repair scheduled. I would have paid extra to expedite the service to next day. Reason being that if it rained a few hours before the job I would have to wait for that water to dissipate and forced to reschedule to a later date. I'm lucky it didn't rain for that two weeks I had before the appointment. Other than tricky scheduling ABS did a great job fixing the basement wall crack and now I can finally finish the basement without worrying about water damage. Thank you for backing up your promises with true results! I'll hire you guys anytime
ABS was the only company who provided me a realistic quote for the work that needs to be done.
Provided me the name of the Sales Rep coming which was helpful. In this day and age just simply letting a stranger in your house can cause problems so I was reassured the employee coming was supposed to be there without question.
Ron showed up on time which is great as being late is not acceptable. He was well prepared and addressed all of my questions which only increased my confidence in the tech coming to do the work.
I worked with Mike who was professional, personable and knowledgeable about the work being performed. He answered all of my questions and didn't leave a mess for me to clean up. Mike deserves a bonus!
Never knew there was a mess as he left it in better condition than before he started.
I really can't write enough postive feedback about this company. Not only did they get the job...