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Job review from Dennis in Grand Island, NY 14072 on 05/21/14
When we had questions such as more cracks in the wall then originally thought or how to update our backup sump pump, your company brought people to the job immediately so the process could continue without delays.
Our Overall Service
Work was prompt, courteous and over and above what was the basic job.
Call Representative
Followup to our inquiry was quick. Rick followed up in a timely fashion without being pushy.
Our Office Staff
I really have nothing to rate this on as we didn't deal with them much. To grade them wouldn't be fair.
Sales Process
Rick knew his information and answered all questions.
Our Installation Crew
Scott's team with Rich, Chuck and Nick were friendly, courteous and social. They answered all questions and took real pride in their work. Give them a raise!
The Cleanup Process
When done, our basement was very tidy and clean. The earlier mess looked very nice. Nothing was left for us to toss out or washdown.
I had contacted several other companies and only one other company stopped by to look at the...