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Job review from Sandy in Greensboro, NC 27409 on 06/22/21
There was one thing that concerned us very much and made us very uncomfortable. When the foreman and his team were beginning the work Ivan came to me to let me know that he thought we needed the addition of EZFlow in order for the encap to be most efficient. It was not on the work order and therefore there would be additional cost. This is something that we thought the salesperson and foreman would have discussed during the pre-installation meeting. If there was a difference of opinion, it would have been beneficial for us to have been informed ahead of time so we wouldn't have to try to make a decision on the spot. Even if it meant delaying the installation we would have felt better about this situation. This may have been discussed with us but since the installation was several weeks from when we talked with the sales rep it was hard to recall all the details that had been discussed. Another thing that I think would be beneficial is giving a line by line breakdown of the cost. It may have been available but I didn't think to ask for one.
They were always personable and helpful! They would always get answers for us and keep us informed of scheduling.
Casey was very personable and great at explaining what he thought we needed to remedy the mold and water/dampness concerns in our crawlspace. He explained the process to us and how he would meet with the foreman prior to installation of our total encapsulation to review everything so the process would go smoothly .
Ivan, Carlos & Luis were great! Ivan was very professional and great at keeping me informed & answering my questions!
Excellent job!
What made you choose our company:
My husband makes deliveries to your company from time to time and was always impressed with the employees. Brandon Cooke and Josh McKnight both recommended us talking with your company. We chose you over the competition because we felt comfortable with the salesperson and his knowledge and recommendations as to what we needed and didn't need. Price for comparable work was also considered. Even though one of the other three I spoke with was very close, it was the comfort level with Casey Byrd, the sales rep, that ultimately helped to make our decision to go with your company.
