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Job review from Niovia in Columbia, SC 29210 on 05/03/16
While no one wants to guarantee total repairs with foundation work, the owner stands behind his company and addressed some of my concerns about the expected results during the installation. He came onsite to discuss. I really appreciated that level of customer service.
I received follow up calls about the upcoming schedule and a mail notice.
Outstanding company representation. Thorough inspection prior to making quote. I felt he really understood what was need to repair my home.
I tried calling the lead for the work crew the day prior to the work beginning to review the plan and touch base. He was not able to return my calls. The original work plan was changed without my knowledge and design was not completed as what I expected. All staff were pleasant and worked efficiently.
What made you choose our company:
Initial contact with sales and presentation. Evaluation of work plan was thorough and time was allotted for questions and follow up. No pressure just the facts. The changes in the floors and foundation were shown with the instruments the depth of change that had occurred with my foundation.
Company's Response:
Thank you Niovia Davis for taking the time to fill out our survey! I will be sure to tell the owner William Cantey, your Specialist James Davis, and your production crew led by Jonathan Driggers about your kind words!
On the note for improvement, I will be sending this along to Lacie Holden, our Office Manager, and she will be able to send you the final work summary and invoice.
If you would like to participate in a video testimonial for our company, please contact me at [email protected] and we will gift you $50 to your favorite restaurant!
Thanks again for your business, and if you have any more questions or concerns please do not hesitate to contact the office at (803)-424-8380.
