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Job review from Gregory in Fairfax, VA 22032 on 03/18/22
Our Overall Service
The company was very professional from the initial meeting to the finalization of the window well installations.
Call Representative
The call representative scheduled the initial appoint in a timely manner.
Sales Process
Dexter was very professional and explained to me the installation process, products to be used and showed me videos about the company and the window well product.
He answered all of my questions and concerns in a professional manner. He gave me a hard copy quote and worked with me to finalize the installation contract. He arranged to get Ms. Utility to get the installation area marked. When the contract was finalized he gave me a hard copy of all documents for the window well installation.
Dexter represented NV Waterproofing in an outstanding manner.
Our Installation Crew
Upon arrival Alex introduced me to the crew and answered any questions that I had.
The crew was great to work with, professional, and cleaned up everything after they were done. They all had a good sense of humor and knew their jobs.
Alex, Oswaldo and Cristian were great to work with. They all knew their jobs and did everything in a professional manner.
The Cleanup Process
The crew took with them everything that needed to be removed and discarded. They restored the window well installation area when they were finished and smoother everything out. All dirt was put onto plastic sheets when the window wells were dug out and not left all over the grass. The dirt was then put back against the new window well and the grass looked as it was before the installation.
Great Job Casey, Ricky and Jose! Thanks NV!!