Job review from Joe in on 10/26/21

Since moving to Virginia I have had one bad experience after another with an array of home service professionals. They are all salespeople first and professionals second. Each time, whether it's flooring, HVAC, roofers, etc., there was a pitch for the preferred product of the contractor, not the solution to my problem. Each time there was a mistake in the work, followed by the profuse apology and swearing that I was the first customer to complain in decades, then the promise to correct the mistake, then the promise to finish correcting the mistake that wasn't finished, and so on. All of it eventually ended in what I call "contractor fatigue" where I just give up and settle for shoddy work. Fortress Foundation Solutions has restored my faith in humanity, and the home services industry. I need to give a special shout-out to Sonny Kingsbury from the Lynchburg office for listening to me, taking his time to learn about my situation and especially for jumping into action on my behalf when I needed it. Sonny is the real deal. He alone earned the entire company 5-stars. But, it's not just Sonny that makes this company fantastic. When the crew -- Jordan, Justin and a third team member -- showed up to do the work they were on time, professional and courteous. Then they proceeded to do awesome work. Jordan walked me through what was going to happen and everything checked out with what I ordered. He checked in with me and asked me my preferences on several details throughout the work. I was particularly happy with how they interacted so nicely with my children. Top notch guys! Their work was completely thorough. They finished the work and cleaned my house as if it were their own mother's place. They replanted the sod in my yard and laid grass seed, covered with straw, for good measure. They filled in the hole in my basement and expertly covered the hole with cement -- it looks like they weren't even there. They removed the old equipment and I never saw it again -- I assume the took it to a landfill. The best part is that they did all this stuff without me having to ask them to do it! No contractor fatigue here. I would hire Fortress Foundation Solutions again and I recommend that you do too.