To: Chris Schmidt, ISLAND BASEMENT SYSTEMS. After nearly a year of useless frustration, it seemed we were going to be vulnerable--like last January--to flooding in our utility room and crawl space. Broken promises by three different drain specialists had not helped our peace of mind! Our first glimmer of hope came with the Shell Busey radio show--where Lois heard of Island Basement Systems. With doubts, we contacted their local sales representative, and in one long visit--contracted with them to solve our problems. From December 3--6, 2007; we shared our home with two of their employees: Jesse Dares, and Joshua Hardy. This letter is for them, and about them. From the first moment of meeting Jesse Dares, Lois and I were impressed by his punctuality, candor, and knowledge of water drainage issues. By the end of that day, we reached the conclusion--independently--that Jesse was a diligent and thorough worker. The second day, Jesse was joined by Joshua Hardy; and the two of them continued to display these fine qualities. We were to learn that both gentlemen had superb communication skills, patience, and educative talents. What they were doing was NEVER a mystery to us; reassurance was built into their display of hard work, answering our many questions, and good humor even through days lasting up to 12 hours. Lois and I are senior citizens-- with the same fears, misgivings, doubts, and--in our case--a year of dismal nonperformance from the local tradesmen who dealt with Flooded basements. Our doubts gradually vanished, our misgivings were removed; and we came to be vastly impressed with the work ethic, the knowledge, the communication skills, and--most of all--the scientific work behind what they were doing. Bear in mind that their work involved jack-hammering through the cement in our utility room, creating chaos in this area, crowding the rest of our home with the contents of that room, and making inevitable dust. Our gratitude is hard to put into words: perhaps the most eloquent way we may say this is that both of us came to feel that Jesse and Joshua were totally welcome in our home; used our bathrooms, and were trusted as they invaded our dwelling. Both of us would, without reservation, recommend these two gentlemen for whatever task may be assigned to them; and after two twelve hour days, believe that they are unique in their commitment to serve their clientele well and graciously. It is obvious that the final test of their skills will be learning that our house remains dry during the next flooding spell. At this time, we are pleasantly surprised to find that our house stays warmer and the furnace runs much less--due to what they installed.
Lois a. of Victoria, BC
Wednesday, June 14th
