On February 16, 2011 your company removed a concrete step and installed wall anchors on the front basement wall of my house in Dewey Beach. I am a "people watcher" and spent a lot of time observing your employees during the process. The installers present were Kenny, Jeff, Rodolfo, and Jose. I was impressed with the efficiency and quality of their work and also how they reacted with each other. Even though there was a certain amount of jovial communications among them, it was done in a respectful way. Kenny used the job for training purposes also (he has a knack for training). When he let Jose, who apparently was the low man on the totem pole, assist in installing one of the wall anchors, Jose's face lit up. You could tell that that meant a lot to him. All in all, on a scale of one to five, I would rate their performance at wow, wow, wow, wow, and WOW.
Thank you for fitting this small job into your busy schedule.
It would have been nice if for a small fee of course the installation crew could have finished...