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Island Basement Systems

Job review from in Salisbury, MD 21801 on 12/18/11

Overall Rating:

4.4  out of 5

NOW:

1. Some days showed up later then was told.

2. When they got here to start wall anchors they didn't have the key to bobcat and spent the morning going to get a key. Therefore didn't get started until 11:30 to 12.

3. Had to barrow two pipe wrenches from me cause they didn't have any.

4. Removed two outlets from the wall and were never reattached. The oil line pipes were detached from the wall and never reattached. They were just left hanging.

5. Need to put something between the galvanized plate and the copper pipe to stop electrolysis from happening.

6. I think they should do something a little different with the way the sump pump is hooked up. Didn't know the extension cord was just going to be wrapped around the pipe and left hanging. I think they could have been a little neater with that.

7. The dirt in the drive should have been raked out smoother then what it was. I am not too steady on my feet and I could stump my toe on those lumps and bumps and fall.

It they were going to do work for you, you would not want these things left this way.

Our Overall Service

Your system is great.

Call Representative

Never called the company for anything.

Our Office Staff
Never dealt with any office staff.
Sales Process

The sales person was very mannerly and up front.

Our Installation Crew

The two hispanic guys worked their tails off where as the caucasion guys seemed to have some problems getting it together. They were mannerly and answered any questions we had if they could. Otherwise they called the shop.

The Cleanup Process

Did a great job cleaning up, no complaints there.

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