I called and spoke to a real person-wow! Was well prepared for what seemed like a great start. So, now we would hear from a sales person. I received a call that afternoon from some guy named Jeff. Well, Jeff was very polite and asked if we wanted him to come out. Yes it was, and low and behold it was going to be our choice when and where. We said the next few days and Jeff says what day was free and then asked what time would be good for us Our day, our time and here comes Jeff – right on time, so here we go. Jeff knew the inside and outside of this business, he had been putting these in for a good many years- We took the tour, and sat down with some brochures of the product that they use and how and what they could do. He gave us what seemed like good info but we wanted to think about it, so we did not commit and told him we would call. We put it off for awhile and Jeff e-mailed me only once to make sure we knew he was still around. Never bothered us as we asked him not to call-we would call him. Got him back and went over our house again and went with most of his idea's. Not pushy at all. Here we go- Here comes a person named Sean to our front door. He told us who and where he was from and what his job was. We went down the stairs and looked over his work assignment, an I got he hek out of there. My wife and I moved and covered some of the basement "things". I went down when I heard the jack hammers, and when I got down the crew had everything else covered up. Sean was answering all my questions and telling me how and when they would be done. Well it turns out that Sean had something to add, good idea that installing a new drain would be better than using our old drain- seems all the downspouts were draining in the old pipe. They added that to the workload. Quite a good salesman. Next Sean said he and his crew were starting the walls. Sean asked what the future of the walls would be - lo and behold we were putting on wall covering that would have to be removed for our future projects. So, we decided to do it right the first time and change the plan. My first choice was the ThermaDry system, so after hearing what was going to be done, Sean said there was a nicer finished wall and it was called ZenWall, I looked at the ZenWall and said it was real nice so he got a price for the new product and that's what we got. It looks great. I just can't say enough about this crew. I would definitely recommend them to anyone! So now the word is out about Basement Systems USA
Chris P. of North East, MD
Monday, February 18th
