Testimonials for Basement Systems USA

We are so happy with our newly finished basement! Having used Basement Systems USA for basement waterproofing several years ago, we contacted them again when it was time to create more living space in our home. From our first meeting with Pete to the completion of the project, Basement Systems USA delivered everything promised. Esteban and his crew did a fantastic job. They were professional, courteous and extremely hard working. We were especially impressed with Esteban’s attention to detail. It is obvious that he takes great pride in providing a quality product to his customers. We would also like to thank Dave, our production manager, for his patience and perseverance in getting everything completed to our satisfaction. We highly recommend Basement Systems USA and would use them again in the future!As a followup, we would also like to compliment Mike D on the thorough job he did when he performed the periodic maintenance on our Basement Systems USA sump pump and waterproofing. He was prompt, courteous, and very knowledgeable regarding our system. He answered all of our questions, and gave us some helpful suggestions. We feel confident that our basement will continue to stay dry and comfortable!

As someone who has dreaded going to the basement for 20 years, I am now incredibly thrilled with how dry and clean the space has become thanks to the excellent work by Gary, Benjamin, and Edgar at Basement Systems USA in Elkton, MD. These men were polite, respectful of everyone's time, left the place cleaner than they found it, and were thorough! Each step was carefully explained to me and confirmed throughout the process. There are no more ugly, mold-stained walls or beams; water runoff outside the house was diverted; and a new, size-appropriate sump pump and dehumidifier were successfully installed. I couldn't be more pleased with the professionalism of this team (and they finished sooner than quoted)! Thank you Basement Systems USA and especially to Gary, Benjamin, and Edgar!

Gary was amazing. Very professional, treated my house like it was his and went out of his way to explain things. Gary really made a great impression with me and my wife. Thank you guys for such a great job and for employing good people that truly love what they do for a living. 

I was very happy with the work that was done and the team that was sent out. They were professional and answered any questions that I had during the project and would recommend this company.

Everything went extremely well and the repair looks great.  The crew was terrific to work with and very good about keeping us informed as the project progressed.  Thanks so much!

The work was great, we are very happy with everything, all the people that we came in contact with from your company were very professional and knowledgeable, thank you for a great job.   Angela Hanks.

 Thanks for reaching out.  I left reviews on Google and BBB for the team.  In short, I was very pleased with  the outcome, and the Team of Bernie, Tyler, and James were great.  I felt they had my best interest in mind and completed the job as though it was their own home they were working on, which is very much appreciated.  I suppose the true test will be when we get the next big rain and prove it by no water in the basement, but I"m confident with the install and the products that we should be fine.  Here's hope that you'll never hear from me again.  Thanks   Jevon Nyemscek

Wil was so fabulous and gracious, I appreciated the call to inform me he was held up at an appointment and was running late. Wil was full on knowledge and valuable information but so humble. I live in Pottstown PA and Wil from DE and he did not get out of our appointment until almost 7PM and he did not rush the appointment and it is hard to find that kind of professionalism. Thank you for sending someone like Wil to my home. 

The installation team was great. They were hard-working, courteous and highly skilled. Basement Systems installed a new Triple Sump Pump and they rebuilt our French Drain System in two days.

Basement Systems installed a new Triple Sump Pump and they rebuilt our French Drain System in two days. The installation team was great. They were hard-working, courteous and highly skilled.  

Gary and his team has done a wonderful job for water treatment in our basement. Now we feel very confident that we will always have a dry basement. Again Gary and his team has done an exceptional job from start to finish. They looked at every small detail to ensure it is properly taken care of.  Please convey this message to Gary. Thanks so much Basement Systems. Chak Pachala

I also wanted to let you know that Mark was wonderful to work with.  Punctual, knowledgeable, friendly.     I'm sure I will be pleased with the work when completed.  My boyfriend had his basement done and has been very pleased as well as 2 of his neighbors.  

Everything went well! We are satisfied with all the work that we have had done with your company!   

Very professional throughout the process – from the initial phone call all the way to the follow up call after I had work done. Pete, the owner came out and spent a long time going through the options and ideas. Based upon this meeting, I can see how he has built a first-class operation. Perfect in every way. I decided to have them install a dehumidification system. Jorge, the installer was great - very professional. Explained what he was doing, cleaned up after himself, took the time to explain how the unit works and let me know how to use it. Really a nice guy. I would recommend them to anyone.

This was the first time I have had work done with this company and was simply impressed with the job that was done. The team did quality work and I am thankful for what was done in finishing my basement. I will be contacting your company again for another property that is need of basement work.