Job review from Stuart in Glenn, MI 49416 on 11/20/14
Overall Rating:
5
out of 5
Outstanding...I was impressed with the level of communication between the staff and the customer. At every step, I received phone calls and updates.
I had questions since my crawl space was such a mess, and the VP personally called me to respond to my questions. I was impressed!
Kind, courteous and efficient!
Sean Doyle was prompt, and kept me up to date with several phone calls concerning his arrival time for the appointment. Excellent customer service...very knowledgeable and polite.
They were prompt, efficient, very quick, and dove into that crawl space like it was a pot of gold! I felt bad because the weather was so cold and snowy, but it didn't seem to bother them in the least. Again, and I've mentioned this several times, I got a call every step of the way, beginning with an arrival time estimate, as well as every morning that they were on the way. Keep up the good work!!! The level of communication with the client was outstanding from every employee I was in contact with!
It was like they were never there....the crawl space looked like a clean room, and every shred of debris was removed. I always hated to go down there and now, I really don't mind at all. I just look around and smile.
What made you choose our company:
Your company had a complete and comprehensive system to deal with the crawl space moisture problem that I've been dealing with for years. It was beyond just coasting it with foam, it was a complete removal, repair, and prevention system that will enable me to live comfortably and without the threat of mold and mildew that I've experienced since I purchased the property. Your booklet on Crawl Space Science was a real eye opener and it indicated that what I was doing to alleviate the problem only made it worse. I'm thrilled with the outcome of the job and the knowledge and professionalism of your company and its employees!
Glenn, MI 49416
Allegan County
Thursday, November 20th
Low hype unlike others. Seemed to be the best system. The Basement Science book is a great...