Job review from Karen in Canton, MI 48187 on 11/04/21
Overall Rating:
5
out of 5
It's quite clear that your first priority is to do an excellent job and ensure customer satisfaction! This is becoming more and more rare when dealing with home improvement companies and I applaud your company's culture!
Each crew (foundation, leveling, cement, etc.) made suggestions to me that improved on the initial plan and really wanted the job to be the best! I was particularly impressed by the professionalism of Devin (and his poly crew) and Rick (and the cement crew - they made suggestions that enhanced the final look of the project. It is so evident that your staff WANT to do the best and care about the final product. This is a reflection on the management of the company and a culture where excellence (not cutting corners) is valued.
Phase 1 (garage foundation leveling) left my driveway covered in clay and dust. I was somewhat surprised they left it in that condition. When I mentioned it the next week to Devin who came to level the garage floor and front porch, he immediately had a member of his crew use a power washer to completely clean the driveway. It never looked better! Devin is outstanding in his customer service, attitude, manner and work ethic! (Give him a raise because, as a former HR manager, I know a quality employee when I meet one!)
What made you choose our company:
I always obtain several quotes from different organizations, look at online reviews, and check the Angi website before I make a decision on costly improvements. Some companies may do frequent advertising or have a lower price, but it's the actual reviews that reflect whether the customer was satisfied. HomeSpec had hundreds of outstanding reviews which I had never seen before, stating that the company will do whatever it takes to have a pleased customer. The different crews that worked on my extensive project (garage foundation lifting involving 7 helical piers, leveling of garage floor and front porch concrete, pouring new cement in part of the garage and a new sidewalk on the side of the garage) were professional, skilled at their particular work, and treated each phase of the project as if they were repairing their own home. I was truly impressed with the decisions made by each crew to ensure the quality and finished project looked and functioned at an excellent level. The project extended over several months but I didn't mind because my goal (and HomeSpec's) was to have a superb finished project. I've already referred neighbors and friends to HomeSpec with no reservations!
Canton, MI 48187
Wayne County
Thursday, November 4th
