I am quite sure that I made the right choice in my huge investment to return to a dry basement. If I bought anothe home with a similar problem, i wouldn't go anywhere else. I am also interested in your future services, like back-up whole house generators.
There are still a few gitches Isee in your overall operation, but pretty much you've earned a 5 WOW!
Sometimes the staff (reception) imparts their stess on busy days.
Sometimes big number figures are thrown out as if all customers ate ATMs just waiting to hand over everything they have. I don't know how, but some finessing might be in order.