Job review from Donald in Branford, CT 06405 on 11/14/24
Overall Rating:
4
out of 5
Quality of work was excellent.
The processes around the work was not great.
1) After the work was done, the bill included extra charges for permits that the sales rep didn't put in the quote. I short paid the bill and didn't hear back.
2) You FAILED to close the permit required for the work. I didn't learn about this until the day before we were supposed to close on the sale of the house.
This delayed the closing and cost me $600 because the buyer lost his rate lock.
Workmanship was excellent. Everything else was not.
When I called and asked to speak with a manager, I got voicemail. So I called back and asked to speak to someone else, and got their voicemail also.
Call reps are always helpful and professional
Sales rep was professional and responsive. But he missed that the town we were in required a permit to be pulled before work could begin.
Top notch. Work was impeccable. Work space was left cleaner than they found it.
Spotless.
What type of work did you have done:
Basement Waterproofing
What made you choose our company:
We were told you were the best. That I pay the money and the problem goes away.
That wasn't the case. I was left with loose ends that I shouldn't have had to deal with.
I would recommend you to others because of the quality of the work. However, I would caution people that the follow up processes after production are sloppy.
I don't check the email provided often. If you would like to discuss, please call me at the number provided.
Branford, CT 06405
New Haven County
Thursday, November 14th
CT Basement Systems did a great job at providing a solution for our basement water problems and...