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Job review from Alissa in Stamford, CT 06905 on 09/22/12

Overall Rating:

4.4 out of 5

Danny Oesterreich is FANTASTIC! He is a real asset to your company. There was a problem within a few days of our installation. Dan came back to inspect and then came back to fix it a few days after that. He had a "can-do" attitude and put my mind at ease that the initial install issues would be resolved. He came to repair a basic tear and discovered that the hose leading to the drain was not cut to the proper length, and the levelers weren't set properly, resulting in water pools=ing near the dehumidifier. After spending the money that we did, we didn't expect any issues at all. The problems with the initial dehumidifier would have put a really bad taste in our mouth if the situation were not handled well. Danny's actions turned it around for us - he really went the extra mile to make it right. I'm very grateful to him and I hope you are too!

Our Overall Service

Your people are by and large outstanding. There were a few issues that came up that were unexpected but they were resolved to our satisfaction.

Call Representative

Very efficiently handled.

Our Office Staff

Very helpful in answering questions about how to prepare for the installation. When there was an issue with the installation, I sent photos in and the scheduler tried to get someone to my house the same day of my call.

Sales Process

Rick Rauici was great. I didn't feel any pressure to buy. His answers to my questions passed my "laugh test". [i.e. "no BS"]

Our Installation Crew

There were several problems with the installation that resulted several 1" tears near the crawlspace entry. Also the hose drain was not cut to the proper length. There was water pooling in the basesment because the dehumidifier wasn't properly draining. The installation crew scratched the walls in our house with pipes when they were moving the pipes into the basement.

The Cleanup Process

Very good job, and they hauled off my old broken dehumidifier for us.

What made you choose our company:

Calls were returned quickly and the sales rep and GM were willing to be flexible on price with us. They asked what they could do to earn our business and they demonstrated that they were serious about it.

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