Testimonials for Franks Basement Systems

Here is what you did for us: sealed 8 cracks, 4 beams, removed half my basment floor! Your installation crew explained everything and answered all our questions and concerns. We had painting done in the basement before this and your crew was extremely careful to keep it nice. I felt like we were not being oversold and being told we needed something when we didn't. I got three estimates before making a decision. Every one of your employees that came in the house to do work were great and some went out of their way to help us even clean up the dust - I was very satisfied with your work.

Your installation crew was professional and then some when they rebuilt my basement wall. The clean-up was excellent. Your guys were very knowledgable and professional. Thanks

You replaced my sump pump with your double safe system. Everyone was very professional - I knew that from the previous job I hired you for - that's why I hired you again.

I had previous work done by your company and had you repair leak in the cellar wall this time. I like your prompt response and your professionalism. Thanks.

I had an egress window installed. Your sales man, Kurt Treiber did a fine job! Thanks for a complete good experience!

The crew did a hell of a job, very happy with the work done.

Kathy, Please relay our gratitude to Shawn K. for his patience and persistence in repairing our basement problems. Also, thank you for your help in scheduling our appointements. You are very efficient adn kind. We truly apppreciated the professionalism that both you and Shawn consistently showed in dealing with our concerns and many, many questions. We have been loyal customers for years, and while we hope that some new problem doesn't arise, we will confidently call Frank's again, knowing that your company holds our best property interests at heart. So, thank you, Shawn and Frank again!

customer called to let us know "The crew did excellent work, they were smiley & Victor was extra thorough" This customer went on & on & on about Victor :)

"Victor & his crew did an excellent job, they were conscientious, clean,& thorough" Customer was happy they walked her through every phase of the work. Very Pleased!

I wanted to express my sincere appreciation for sending a top notch team to my home to install my new egress window I love it Rolando Pena and Eric Knott were professional, courteous, friendly, respectful and very neat I felt comfortable with them the moment I met them and felt very comfortable leaving them alone in my house  I had confidence in their knowledge ability and honesty again I want to express how very happy I am with Frank's service, product and most of all employees Annie C. Grand Island NY  I will definitely recommend Frank's to everyone I know! Merry Christmas and Happy New Year

Thank you both Kathy & Bryan for helping me yesterday! Thank you Kathy for getting Bryan out here so quickly Thank you Bryan for the suggestions. I actually did one of the suggestions. It was about a $20 fix instead of $1,000!

We had a really leaky basement wall and let me tell you, we are waiting for a big rain to see if everything is fixed, but if we have no problems, we will use your company again and recommend to others. Great job!! You guys were very detailed and very professional!

Mike C. listened to our concerns and came up with a reasonable, affordable plan. Your mason worked over two days and explained every step. The plumber installed the Sani-Dry unit and explained its use.  The basement where the work was performed was cleaner than ever. Attitude was great. You really listened to us. Very professional and knowledgeable and excellent work. The women who answered the phone when I call were a major reason why I was willing to schedule an estimate. They were very personable and knowledgeable and excellent at their jobs - UNCOMMONLY SO!

You came very well recommended for the crack in my foundation wall. Nice job. I would hire you again.

Although I received price estimates substantially lower I liked your professionalism and that your workmen are background checked, plus the lifetime guarantee was my final decision factor. I hired you to do drainage work, mold treatment in my basement, and a new sump pump system. I would hire your company again without a doubt.