Testimonials for Franks Basement Systems

I was very happy with Rick P. Rick's estimate was a bit higher than I anticipated but I was so comfortable with Rick I didn't even bother to get more estimates.

Very happy with Bryan R.

I am very happy with the job that was done at my house. The guys were very polite and courteous. They did an excellent job of putting my lawn back together and putting everything else back in place. Victor also explains everything to me in detail.

Just wanted to let you know how happy I am with the basement wall repair by Craig. He was very knowledgeable. He showed me what he was doing and explained everything. He is extremely friendly and I was very comfortable having him in my house. My dog, who is very protective, warmed right up to him. I am very thankful for a job well done and will pass your company name to others. Thank you, Kelly

This is to let you know at Frank's Basement Waterproofing that I am very pleased with the service provided by Craig, yesterday January 21st on Lee Avenue, North Tonawanda, NY. He arrived on time and worked until the job was done. He was very friendly, especially with my elderly father. He left the job site swept and clean. (maybe even cleaner thank when he arrived). He explained what he was doing and why, and explained in detail the contract I had signed. I am very happy with the job and will recommend your company to anyone who asks. In fact I have already given Frank's phone number to two of my friends. Leigh A.

Anthony & his crew did a great job! Very respectful!

 As a retired manager for GM, one of my duties was to evaluate work processes. The first item was always safety. Anthony after introducing himself asked for a snow shovel to clean the driveway to make the work area safe for his team. The second item was the work area. Anthony made sure the basement was clean and dust free at the end of day. One of the problems that arose during the work was the location of the new sump pit. The salesman said the new sump would be put in the corner. This made my wife very happy. It turned out that the sump could not be put in that location  because of the location of our fuse box. Anthony managed to deal with this AND make my wife  happy  with the location of the sump ( he had it placed but dug it up and turned it). Anthony kept the team moving and working and to me it seemed a very systematic and efficient approach . The job was estimated to take 4 to 5 days. Anthony finished in three days  even after  a long delay waiting for the inspector. At this time we are very satisfied.  Anthony's work ethic seems high so if you would send me Anthony's phone number to me . My grandson may be opening his own business and will be needing good help.  thank you  Dick S.

Andrew came out & did a real good job!

So happy with Javi! He did a great job!

I am writing to compliment your company; but more specifically, Craig.  Craig came to our home and introduced himself with professionalism. Craig explained everything he was going to do in our basement, and then, proceeded to do exactly what he said.  He is a conscientious worker, and did a great job. We are so pleased with his performance that we have recommended your company to our relatives and neighbors.  Great Job!!!!!!

Frank's understands the importance of same day service, which is much appreciated. Bryan was knowledgeable, polite, answered all my questions, didn't leave a mess, arrived early, and was able to take care of everything right then and there (with a smile). The fail safes on the new sump pump are awesome, very exciting. Thank you again!

I feel it's very important to recognize outstanding service that exceeded our expectations from the first day we met with Frank Nati. The time he took to assess our drainage problem and explain exactly what it would take to correct it was clear and concise. He also explained the timeline so we knew when to expect a resolution. We were always in the loop as to what to expect. On Friday, September 22nd, the crew, Dylan W, Keith H, Zack and Leo arrived early as we expected. What I didn't expect was how courteous, polite and professional they were. Each one introduced themselves and then asked me to walk around the house and pointed out exactly what they were going to do and how they would do it to minimize any disruption to our lawn and flower beds. After a very full day of working in the hot sun they concluded their work but not before asking me to walk around the house to make sure their work was satisfactory which was more than satisfactory. After cleaning up, including sweeping the street, each workman came across the street where I was chatting with a neighbor to say good bye and wish me a good weekend. Today, Septembeer 29th Dylan and Keith returned to complete the area around the bubbler as National Grid had to repair a line to the street light. Working in the pouring rain they did a great job and were polite and pleasant though they were soaking wet. If possible I would like a copy of this letter be placed in any personnel files recognizing the outstanding service they provided. Thank you.    

Very good workers, impressive clean up too!

The guys did a great job!

Josh Farnsworth did a great job and also answered my questions satisfactorily about certain issues. System was and is AOK!! The cleanup was quite thorough as well.