We had used Ridgeback's services at my in-laws home many years ago and they did such a great job that we didn't even call any other company for a quote. We needed some extra structural enforcement in our basement and they showed up when they said they would and did a bang up job! Everyone has been extremely friendly and professional from our sales guy, Gerard, to the installers, Patrick and Justin, and also when speaking with the owner, Holly. Highly recommend!