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Zip code 43215

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Mid-State Basement Systems

Job review from in Fort Mitchell, KY 41017 on 06/28/15

Overall Rating:

4.7  out of 5

I was hesitant about the "work" part as it was a big job. You sent Brent as a "pre-work" inspector and we went over everything. I was so impressed with Brent that it just set the tone for the project. By the time he left I was so comfortable with what "we" needed to do to get ready and how respectful he was about our property. It left me with a level of comfort that I have never had with a work crew. He made specific notes of items at our home he would take special care of and was such a genuine person, I just knew he would follow through. Brent gave us their start and stop times and there they were- on-time every day! They started on time and worked like they were caring for their own house. Brent was in constant communication with me and I felt just as comfortable with Joe and Chris. Each person on this crew treated me with kindness and respect. Taking the time to answer in detail all of my questions as the progress of the work went on. The magnitude of "mess" we were dealing with kind of made me crazy and I'm kind of _itchy about things that don't go right. Brent was super detailed of only tearing up exactly what he needed even if it meant several hours of HOT, Dirty shoveling for he and his guys. NOT one complaint out of any of them for doing the extra work!!! Not one negative comment about their jobs, the company, or how stinking hot it was while working. Every day before they left the really took the time to clean up the areas they were working on even though they were coming right back the next day to do it again. I really appreciated that. I think if I would have had Brent to come out that first meeting we wouldn't have waited a year to get on board. Brent is so knowledgable and he gained my trust immediately! We are so pleased with this job and mainly because of the execution of the work phase. VERY HAPPY !

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What made you choose our company:

My husband is a mechanical engineer and we looked at all the products offering foundation/slab correction and he really liked the pier system.
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