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Zip code 43215

Your Local Dealer is

Mid-State Basement Systems

Job review from in St. Thomas, ON N5R 3T1 on 06/24/15

Overall Rating:

5  out of 5

5 star company for sure!! Thanks for all of your help. Couldn't have asked for a better company to deal with. Thanks again!

Our Overall Service
This was honestly the first company that made me feel like they truly cared about me, not just my business. Super friendly and personable, which is rare when you deal with bigger companies. When I received my package in the mail ahead of service time, I thought it was amazing that they still wrote out the appointment time and information, it wasn't just computerized, so it was still personable. Minor detail, but made a difference for me. Thanks for everything guys, I'm so grateful for your help!! Will definitely recommend you again and again!!
Call Representative
I was so impressed with how friendly the call rep was. I'm pretty sure her name was Kass. I never felt like I was just another customer, she was very personable.
Our Office Staff
I appreciated the confirmation call for the service day, a week ahead of time. You always felt that you were taken care of and in good hands.
Sales Process
Ray was very knowledgeable and friendly. Showed me all of my options and helped me come to the best solution possible. Amazing!
Our Installation Crew
Kevin and his crew were on time, and made sure I knew what was happening the whole time. Kevin made sure to show me the finished product and to make sure I was happy with everything before they left. Super friendly crew, respectful of my property, and took good care in cleaning up after. Thank you so much!
The Cleanup Process
Amazing job at cleanup. They even shook out my door mat for me that I wasn't expecting, awesome!

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