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Zip code 43215

Your Local Dealer is

Mid-State Basement Systems

Job review from in Arthur, ON N0G 1AO on 10/15/18

Overall Rating:

4.4  out of 5
Our Overall Service
After work was done and about a week later when we started putting things away in the root cellar we found a fuzzy apple core and a water bottle half full of urine. This really was unpleasant and I would have let workers use my bathroom. Other than this it was agood experience.
Call Representative
Very polite and answered all my questions.
Sales Process
I worried that I was asking to many Questions and taking up to much of Daves' time but he assured me and my husband that it was all right . Seemed very knowledgeable about the product, the only thing he missed was to bring a sample piece of wall covering we may have liked to see. He was very patient . Assured us several times that we were not taking up too much of his time with our many questions. polite and answered my questions
Our Installation Crew
Seemed to work well together and finished (in my estimation) a lot of work in just 4 days. Ryan kept thing going with minimal complaint and the use of his manners was nice to hear. Ryan showed me respect, answering even the smallest of questions. I really liked that each crew member told me their name and shook hands on the way into our house the first day. I admit I only remember some of their names. Worked well together (in my estimation)and got a lot of work done in just 4 days. It was nice that each person shook my hand and told me their names as they came in the first day.
The Cleanup Process
Except for the apple core and water bottle of urine we found in root celler behind shelving ,our basement was probably cleaner than when the crew started.

What type of work did you have done:

Basement Waterproofing

What made you choose our company:

Quickness of returning my call. Polite manner of everyone I spoke too. Presentation of product by sales person. Any of the persons I spoke with on the phone or in person were willing to answer Questions and I had alot of them. lol
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