Careful explanation of problem, variety of options, what should be done now, what could wait, etc.
Not a speck of dirt anywhere! Quite amazing.
A previous contractor (earthquake retrofit company) recommended you. I also got a bid from one other company. Their salesman did not explain any options, just presented me with a total of over $20,000 in repairs, a 5% discount if I signed a contract immediately, and a loan option to pay off the cost.
The experience was very good.
Thank you.